Policies

Policies

OUR PASSION FOR SERVICE

Our goal is to create a pleasurable dining experience with clear communication before, during and after each event.

We offer a broad spectrum of menu ideas and will custom design any event from scratch. Menu selection may be anywhere from simple to extravagant, depending on your needs. Our experience and ability to create special events make any type of function extraordinary. Elior is committed to providing exceptional, high-quality caterings in support of events on campus.

We want to ensure that we are providing you with the very best options for you to choose from, so please let us know if there is anything you do not see in our catering guide. We will be happy to assist you at any time with placing your food and beverage orders. Simply call the catering office and an event planner will walk you through the online process. We want to make every event a special event!

ACCOUNT REGISTRATION & EVENT INFORMATION

All customers must register for a CaterTrax account prior to placing an order. Complete and accurate event information must be provided during the ordering process to ensure proper planning, staffing, and successful execution of the event.

FOOD AND BEVERAGE POLICIES AND PROCEDURES

LEAD TIME

To provide the best service for your event, a minimum lead-time of (14) fourteen days is required when ordering food and beverages. A late fee of $50 will be assessed for all events booked via CaterTrax after the 14-day cutoff. All events must be finalized 72 hours prior to the event date.

GUEST COUNT

Final guest count is required 72 hours prior to the event. Billing will be calculated on the final guest count or total number of guests served, whichever is higher.

This also includes dining in the Bearcat Commons.

LEFTOVERS AND OUTSIDE FOOD

For food safety reasons, we do not allow customers to remove any food from an event at the conclusion of the event.

FIRST RIGHT OF REFUSAL

Elior is the exclusive food service provider for the NWMS campus and retains the first right of refusal for all food and beverage services. Outside food and beverages require prior approval from the Catering Director.

BILLING

All orders require a credit card on file at the time the order is placed. All external events will be required to pay 50% of the amount due at time of booking. The remaining amount will be billed 10 days prior to the event.

CHINA SERVICE

China/glassware/cloth napkins are available for all events at an additional rate of $5.00 per person.

LINENS

Standard Napkins | $1.00 each (when requested without China/Glassware)
Standard Table Linens | $7.50 each
Banquet Floor Length Linens | $26.00 each available in black or white
Premium Table Linens & Napkins available upon request

ADDITIONAL FEES

Bartending Staff | $75.00/hour (minimum of 4 hours, 1 bartender per 50)
Cake Cutting Service| $150.00
Chef for Carving Station | $200.00

OFF CAMPUS CATERINGS

Elior is happy to provide catering to off campus locations within 10 miles of the campus. Events located off campus will incur an additional $50 service fee, which will be reflected on the invoice.

CANCELLATION POLICY

Cancellations made more than seven (7) business days prior to the event may be canceled without penalty.

Cancellations made between seven (7) and four (4) business days prior to the event will be charged for any non-refundable specialty items, rentals, or products already purchased on the client's behalf.

Cancellations made three (3) business days or less prior to the event will incur a charge equal to 50% of the remaining contracted amount, in addition to the cost of any non-refundable specialty items or rentals.

Cancellations made within twenty-four (24) hours of the event will be responsible for 100% of the remaining balance due, including all specialty items, rentals, and liquor service charges.

TAXES

All catered events will be taxed accordingly. Tax exemption status must be provided upon customer initiation.